Privacy Policy — Major Carers (PVT) LTD

1. Introduction

Major Carers (PVT) LTD ("Major Carers", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, enquire about or use our care services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

For the purposes of UK data protection law, the data controller is Major Carers (PVT) LTD, 24 Churchview, St Neots, Cambridgeshire, PE19 2BB, United Kingdom. You can contact us at info@majorcarers.co.uk.

3. Information We Collect

We may collect and process the following categories of personal data:

Contact details — your name, email address, telephone number and postal address.
Enquiry details — information you provide when requesting care, including the type of service required and any details about the prospective client.
Care-related health data — where you become a client, we collect special category data necessary to deliver safe, person-centred care (such as medical conditions, medication and care preferences). This is collected under a separate care agreement and consent process.
Technical data — IP address, browser type, device information and pages visited, collected automatically when you use our website.
Communications — records of messages exchanged via email, WhatsApp, phone or our website forms.

4. How We Use Your Data

We use your personal data for the following purposes:

To respond to enquiries and provide information about our services.
To assess care needs and prepare a personalised care plan.
To deliver our care services and manage our relationship with clients and their families.
To comply with our legal, regulatory and CQC obligations.
To improve our website, services and communications.
To send service-related updates (we do not send marketing without your consent).

5. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

Consent — where you have actively given us permission (for example, by submitting a service request form).
Contract — where processing is necessary to enter into or perform a care agreement with you.
Legal obligation — where we are required to process data by law or by a regulator such as the CQC.
Vital interests — where processing is necessary to protect the life or health of a client.
Legitimate interests — for example, to operate our website securely and improve our services, balanced against your rights.
Health and social care — for special category health data, we rely on the additional condition of providing health or social care under Article 9(2)(h) UK GDPR.

6. Sharing Your Data

We will never sell your personal data. We may share it with:

Our carers and care coordinators, strictly on a need-to-know basis to deliver your care.
Other healthcare professionals involved in your care (such as GPs, district nurses or hospitals), where necessary.
Regulators including the Care Quality Commission, where required by law.
Service providers who help us run our business (e.g. IT hosting, email and form processing providers) under contracts that require them to safeguard your data.
Law enforcement or government bodies, where required by law.

7. International Transfers

Some of our service providers may be located outside the United Kingdom. Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as UK adequacy regulations or Standard Contractual Clauses.

8. Data Retention

We keep personal data only for as long as is necessary for the purposes for which it was collected, including to satisfy legal, regulatory, tax, accounting or reporting requirements. Care records are retained in accordance with NHS and CQC retention guidelines. Enquiry data is typically retained for up to 24 months unless you become a client.

9. Your Rights

Under UK GDPR you have the following rights, which you can exercise free of charge:

Right of access to your personal data.
Right to rectification of inaccurate or incomplete data.
Right to erasure ("right to be forgotten"), subject to legal exceptions.
Right to restrict processing in certain circumstances.
Right to data portability.
Right to object to processing carried out on the basis of legitimate interests.
Right to withdraw consent at any time, where consent is the basis for processing.

To exercise any of these rights, contact us at info@majorcarers.co.uk.

10. Cookies

Our website uses only strictly necessary cookies and basic analytics. We do not use advertising or tracking cookies. You can control cookies through your browser settings.

11. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These include access controls, encryption in transit, staff training and secure data handling procedures.

12. Children's Privacy

Our services are directed primarily at adults. We do not knowingly collect data from children without appropriate parental or guardian consent.

13. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve your concerns. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated "Last updated" date.

15. Contact Us

Questions about this Privacy Policy or our data practices? Contact:

Major Carers (PVT) LTD
24 Churchview, St Neots, Cambridgeshire, PE19 2BB
Email: info@majorcarers.co.uk
Phone: +44 7851 550575